Buying from Datapro

• Returns are granted under the following conditions:
  • Full refund if RMA is requested within 5 business days of delivery.
  • Full refund, minus 15% restocking fee, if RMA is requested 6 to 30 days after delivery.
  • Exchange of equal value or store credit if RMA is requested within 30 days of delivery.
  • Refunds and exchanges are subject to 15% fee if product is not returned within 10 business days of RMA issuance.
  • Shipping charges will not be refunded for non-defective merchandise.

• No credits, refunds, or exchanges for custom-built or special order items.
• No credits or refunds if product is not in "as new" condition.
• DataPro does not warranty any product which has been modified in any way by the customer, nor is DataPro liable for any damages or losses resulting from such modifications.
• The warranty period for cables and manual switches is five years. All other products carry a warranty of one year.

• Face plates and wall plates do not include any connectors or cables unless specifically indicated.
• Face plates are not shipped assembled unless specifically indicated.
• International customers are responsible for all applicable import charges, including customs fees, Value Added Tax (VAT), duties, and brokerage fees. These fees are not included in our posted flat rate shipping charges, and typically are billed by the carrier. Unpaid fees may be charged to the customer's credit card or Net 30 account at a later date.
• Orders under $20.00 will be charged a $2.00 handling fee.
• Requests for special handling or notifications may incur an additional handling fee.
• Orders with volume pricing or other discounts are not eligible for flat-rate shipping costs.
• Orders shipped without signature confirmation will not be replaced or refunded once declared "Delivered" by the carrier.
• Transit times for posted shipping methods do not include build time for custom parts, or restock time for backordered parts.
• Orders ship complete unless otherwise requested. Customers are responsible for any additional shipping charges on split shipments.

• You agree not to reverse-engineer any product purchased from DataPro. This includes, but is not limited to, the intention to duplicate our products for your own product line.

If you are prototyping or engineering and intend on using our products as integrated components, we would be happy to establish more specific consistency requirements for you. Please let us know prior to ordering if you will be needing physically and aesthetically identical cables from one order to the next.

• Company name.
• Billing address.
• Shipping/Receiving address.
• Telephone number.
• FAX number.
• Contact name.
• E-Mail address for shipping notification.

NET 30 DAY terms means that receipt of payment is expected within 30 days from the day the goods are shipped. It does not mean that one should begin to consider making payment 30 or more days after the goods have received. Allowance should be made for the time required for payment to be received by mail.

• Support is provided ONLY for products purchased from us.

• Invoice number REQUIRED as proof of purchase.

The warranty period for electronic products is one year.
The warranty period for cables and manual switches is five years.