Buying from Datapro

• Returns are granted under the following conditions:
  • Full refund if RMA is requested within 10 business days of delivery.
  • Full refund, minus 15% restocking fee, if RMA is requested 11 to 30 days after delivery.
  • Exchange of equal value or store credit if RMA is requested 11 to 30 days after delivery.
  • Once authorized, returns must be shipped to DataPro within 30 days.
  • Shipping charges will not be refunded for non-defective merchandise.

• No credits, refunds, or exchanges for custom-built or special order items.
• No credits or refunds if product is not in "as new" condition.
• The warranty period for cables and manual switches is five years. All other products carry a warranty of one year.

• DataPro does not warranty any product which has been modified in any way by the customer, nor is DataPro liable for any damages or losses resulting from such modifications.
• Face plates and wall plates do not include any connectors or cables unless specifically indicated.
• Face plates are not shipped assembled unless specifically indicated.
• International customers are responsible for all applicable import charges, including customs fees, Value Added Tax (VAT), duties, and brokerage fees. These fees are not included in our posted flat rate shipping charges, and typically are billed by the carrier. Unpaid fees may be charged to the customer's credit card or Net 30 account at a later date.
• Customers are responsible for all fees incurred by shipping on their carrier account. If unpaid by the customer, these fees will typically be billed to DataPro, and charged to the customer's credit card or Net 30 account at a later date.
• Orders under $20.00 will be charged a $2.00 handling fee.
• Requests for special handling or notifications may incur an additional handling fee.
• Orders with volume pricing or other discounts are not eligible for flat-rate shipping costs.
• Orders shipped without signature confirmation will not be replaced or refunded once declared "Delivered" by the carrier.
• Transit times for posted shipping methods do not include build time for custom parts, or restock time for backordered parts.
• Orders ship complete unless otherwise requested. Customers are responsible for any additional shipping charges on split shipments.
• Products purchased from DataPro may not be reverse-engineered for any purpose that may infringe on existing patents, copyrights, or trademarks.
• Custom products may be photographed and used for promotional purposes on DataPro's website, in printed materials, and on publicly accessible social media accounts. If for any reason you would prefer that your product not be used in this manner, we are happy to accommodate you. Just let us know when placing your order.

If you are prototyping or engineering and intend on using our products as integrated components, we would be happy to establish more specific consistency requirements for you. Please let us know prior to ordering if you will be needing physically and aesthetically identical products from one order to the next.

Please note that invoices paid by wire transfer will include a $20.00 transaction fee.

Support is available by calling 206-782-5259, or emailing support@datapro.net.

The warranty period for electronic products is one year.
The warranty period for cables and manual switches is five years.