Frequently Asked Questions
DataPro Help > Frequently Asked Questions|
Do you have international distributors or resellers?
We do not use any resellers or distributors. All of our products ship directly from our warehouse in Seattle, Washington. We are happy to ship internationally, and offer a number of fast, affordable global shipping options. See our International
Shipping methods for more information.
Can I use a purchase order?
If you have purchased from us before and are on established Net 30 terms, we will gladly accept a purchase order.|
First time customers will need to submit a Credit Application, to be approved by our accounting department. All first-time orders must be prepaid, and future orders can be placed via Purchase Order (on approved credit). If you're in a hurry, we recommend placing a credit card order through our website, which can be processed immediately.
We offer 'Net 30 Day' payment terms, subject to
approval of credit application. Special terms may be considered
on a case-by-case basis.
Further details are available on our Purchasing Info page.
Do you offer reseller accounts and pricing?
While we do not specifically offer "reseller" accounts, we are happy to create an account for you in our system, which can be used to track order history, reference purchase orders, and improve customer service efficiency. All companies with credit terms are automatically set up with an account in our system, but many prepaid customers enjoy the benefits as well. Pricing is based soley on quantities ordered.|
Further details are available on our Purchasing Info page.
When will my cables ship?
Orders for in-stock products placed before 2:00 PM Pacific Time will be shipped the same day under most circumstances. Orders placed after 2:00 PM may ship the following day.
Most custom orders are filled in 1 to 3 days, depending on size and complexity.
If your shipment is delayed or backordered for any reason, our staff will contact you to offer alternative options, and determine how you would like to proceed.
When your package is scanned for shipment, an email
confirmation, with tracking number, is automatically sent to the address on the order.
Why didn't I receive a confirmation/tracking email?
For your convenience, we automatically email confirmations for online orders when they are
received by our system, and tracking numbers for packages as they are shipped. Because
these emails are automatically generated, if you use a spam filter that requires human
authentication you will not receive any notifications.
Please note that tracking information is not available for shipments sent
via USPS or some international postal carriers.
Our return policy and other buying information can be found here.
Are your cables RoHS compliant?
Virtually all of our cables are compliant with the Reduction of
Hazardous Substances directive (where applicable).
If a cable is certified to be RoHS, including compliant with the Deca-BDE
restrictions*, this logo will appear on the
If you have any questions about specific
products, or require additional RoHS compliance documentation with your order, please contact our Sales department.
* Deca-BDE is polybrominated diphenyl ethers (PBDE). The
EU recently eliminated a technical exemption that had applied to Deca-BDE,
and the substance is now banned under the RoHS legislation.
Which DVI cable do I need?
For more information, please see our Complete Guide to DVI.
- If one or both connections are DVI-D, you need a DVI-D cable.
- If one or both connections are DVI-A, you need a DVI-A cable.
- If one connection is DVI-I and the other is VGA, and, you need a DVI to VGA cable.
- If one connection is DVI-D and the other is VGA you may need an active converter box such as our MDV-104A or MDV-103.
- If both connections are DVI-I, you may use any DVI cable, but a DVI-I cable is recommended.
What connectors are included on your faceplates?
For versatility, all of our faceplates are packaged as bare plates only. They are designed to to interface with our panel-mount cables and couplers.
Every connection on a cable run reduces signal strength and allows noise, so for optimal signal quality, we strongly recommend the use of panel-mount cables over pass-throughs wherever possible.
For more information, please see our Face Plate Guide.
Do you offer marking on plates?
Yes! We offer both engarving and laser marking of all plates we sell. Just contact us for details.
Do you have technical drawings of your panel-mount cables?
We have schematics with all dimensions necessary for cutting and installing panel-mount cables, which can be provided to customers integrating our cables into larger products. These are available to our customers upon request, and can be downloaded from the product information pages.
Minor product revisions may occur without notice, so if exact dimensions are important to your application, please download and review the latest version of our drawing before placing your order.
Terms and Conditions for Drawings
By accepting these terms and conditions, and accessing 2D Drawings or 3D CAD Models ("Materials") through DataPro's International Inc.'s website (www.datapro.net and all subdomains), you ("Recipient") agree to the following:
Your obligations and DataPro's rights hereunder will survive so long as the you possess any of the Materials.
- All Materials remain the property of DataPro International Inc. (DataPro) and You may not copy, alter or modify the Materials without DataPro's express written permission.
- You may not disclose or distribute the Materials without DataPro's express written permission.
- You may use the Materials for reference purposes only.
- You may not use the Materials to produce, reproduce, or solicit reproductions of DataPro parts or products.
- DataPro may update or revise the Materials at any time without notice to You.
- DataPro International Inc. makes no representation or warranty as to the accuracy of the Materials and is not responsible for physical or monetary damage resulting from their use.
This Agreement is governed by, and construed in accordance with, the laws of the State of Washington, USA. Any dispute arising under this Agreement will be brought in the state or federal courts of King County, Washington. You hereby submit to the Personal Jurisdiction of such courts and agree to waive any objection to venue therein.
If any provision of this Agreement is determined by a judge to be invalid or unenforceable for any reason, it will be adjusted rather than voided, if possible, in order to achieve the intent of the parties to the extent possible. In any event, all other provisions of this Agreement will be deemed valid and enforceable to the full extent possible.
"Recipient" or "You" includes the individual agreeing to this Agreement and his or her employer, business, partners, or other entity. You represent and warrant that you have the right to enter into this agreement on behalf of your employer, business, partners, or other entity
You acknowledge and agree that damages will not be an adequate remedy in the event of a breach of any of Your obligations under this Agreement and that DataPro will be entitled (without limitation of any other rights or remedies otherwise available) to obtain an injunction from a court of competent jurisdiction prohibiting the continuance or recurrence of any breach of this Agreement.
If any party seeks to enforce its rights under this Agreement by legal proceedings or otherwise, the nonprevailing party will pay the reasonable fees, costs and expenses of the prevailing party.
Either party's waiver of a breach of any term of this Agreement will not be construed as a waiver of any subsequent breach of the same or any other term.
This Agreement will be binding upon and will inure to the benefit of the parties' successors, executors, administrators, heirs, representatives, and assigns.
This Agreement contains the entire agreement between the parties concerning the subject matter hereof and supersedes any and all prior and contemporaneous negotiations, correspondence, understandings, and agreements, whether oral or written, respecting such subject matter. All modifications to the Agreement must be in writing and signed by both parties.
Both parties hereby agree that the provisions of this Agreement are reasonable and
necessary in order to protect DataPro International Inc.'s interest in valuable and
confidential information. In the event that this agreement is breached or violated both
parties agree that Recipient will be obligated for monetary damages and also for all legal
costs related to the enforcement of this Agreement.
I want to do something really complicated. How do I do it?
Even for complex cabling situations, our staff is happy to help you with
a solution. We advise you to first consult our various Technical Information Pages, as we explain many circumstances and solutions for cabling problems.|
After reading up on your options, feel free to contact us to get started on a solution. A detailed email is preferred, so that the appropriate expert can analyze your situation and present you with the best options.
We have done many incredibly complicated, comprehensive, and customized projects for many customers all over the world. If a solution exists, we've got it, and we'll make sure you get it fast, right, and smart. Guaranteed.
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